Refund Policy
MuralDraw Store
At MuralDraw Store, our utmost priority is customer satisfaction, and we strive to provide you with high-quality mugs, hoodies, kids wear, and unisex t-shirts. We understand that there may be instances where a refund is necessary. Please take a moment to review our refund policy for these specific products:
1. Eligibility for Refund:
- We accept refund requests within 30 days from the date of purchase.
- To be eligible for a refund, the item must be unused, unwashed, and in its original condition with all tags attached.
2. Non-Refundable Items:
- Customized or personalized items are non-refundable unless there is a manufacturing defect or an error on our part.
3. How to Initiate a Refund:
- To initiate a refund, please contact our customer support team at [customer_support@muraldrawstore.com](mailto:customer_support@muraldrawstore.com) within the specified timeframe.
- Provide your order number, a clear description of the issue, and photographic evidence if applicable.
4. Refund Process:
- Once your refund request is received and approved, we will notify you via email.
- Refunds will be processed using the original payment method within a reasonable timeframe.
5. Shipping Costs:
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will gladly replace the item or issue a refund after verifying the issue.
8. Changes to Refund Policy:
- MuralDraw Store reserves the right to update or modify this refund policy at any time without prior notice. Please review this policy periodically for any changes.
For any further inquiries or assistance, please don't hesitate to contact our customer support team. Thank you for choosing MuralDraw Store!
At MuralDraw Store, our utmost priority is customer satisfaction, and we strive to provide you with high-quality mugs, hoodies, kids wear, and unisex t-shirts. We understand that there may be instances where a refund is necessary. Please take a moment to review our refund policy for these specific products:
1. Eligibility for Refund:
- We accept refund requests within 30 days from the date of purchase.
- To be eligible for a refund, the item must be unused, unwashed, and in its original condition with all tags attached.
2. Non-Refundable Items:
- Customized or personalized items are non-refundable unless there is a manufacturing defect or an error on our part.
3. How to Initiate a Refund:
- To initiate a refund, please contact our customer support team at [customer_support@muraldrawstore.com](mailto:customer_support@muraldrawstore.com) within the specified timeframe.
- Provide your order number, a clear description of the issue, and photographic evidence if applicable.
4. Refund Process:
- Once your refund request is received and approved, we will notify you via email.
- Refunds will be processed using the original payment method within a reasonable timeframe.
5. Shipping Costs:
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
6. Exchanges:
- We currently do not offer direct exchanges. If you wish to exchange an item, please follow the refund process and place a new order for the desired item.
7. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will gladly replace the item or issue a refund after verifying the issue.
8. Changes to Refund Policy:
- MuralDraw Store reserves the right to update or modify this refund policy at any time without prior notice. Please review this policy periodically for any changes.
For any further inquiries or assistance, please don't hesitate to contact our customer support team. Thank you for choosing MuralDraw Store!